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Call 404-220-9470

Email: bundlesbysole@gmail.com

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

You are not required to as you can check out as a guest, but creating an account with Bundles By Sole is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal’s encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.

All payments are processed securely through PayPal’s encrypted payment page.  Which uses the latest and greatest in security technology!  A SSL certificate is used to secure the payment page and API endpoints. These certificates are using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate.  Which is as rock solid as you can get. 🙂

As of right now, we are only currently shipping to the U.S.A., Canada, the U.K., and Australia. However, we may be flexible and willing to ship to certain other countries. In the event you would like to order our products and live somewhere we have not specified as a designated shipping region, please email or call us and we might be able to work something out for you 🙂

Shipping is only $9.85 for USPS Priority Shipping. Tracking numbers are included with all, non local, shipments.  For international shipping the cost is $28.50.

You will normally get your package within 1 to 3 business days… Unless of course there is some crazy weather issue or other issues that arise with the Mail delivery services, as we cannot prevent those!

To receive a refund, all you would need to do is to email or call us to let us know you want to return your UNUSED, non-damaged, or treated hair. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will then refund your payment method that you used when you made your initial purchase.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

To return or exchange any item, all you need to do is to email or call us to inform us that you want to return or exchange your UNUSED, non-damaged, or treated hair. Once we receive it in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will refund your payment method that you used when you bought it from us or ship you the items you want in exchange.

If there is a cost difference for the exchange, we will either refund you the difference or you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

If you change your mind on a purchase or exchange, if it is before the products have been shipped out to you, please contact us by phone and/or email AS SOON AS POSSIBLE so we can cancel, refund, or void your order and/or payment. If we have already shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you we will refund your payment.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

 

 

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Lace closures are thin hair pieces made of lace which are only a few inches long and wide so that they lay flat on your head. Lace closures ensure that all of your hair is being protected while you color and blend the textures of your weave, allowing for endless coloring and hair dyeing without all of the problems and worries of color blending with your own natural hair.

The amount of bundles/hair packs necessary for a full head sew-in are solely variant upon the lengths of the bundles you are purchasing. Since each bundle is the exact same in weight, keep in mind that the longer the hair, the shorter the width of the weft. Here is our guide:

Hair 12” through 18” in length:

We recommend a minimum of 3 bundles though 2 should most often times cover your full head sew-in.

Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head. *Always consult with your stylist.

Hair 20”+ in length:

We recommend a minimum of 3 bundles, though 3 bundles will most often times cover your full head sew-in. We recommend 4 to 5 bundles if you are seeking a very full look.

Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head. * Always consult with your stylist.

Each bundle/pack of hair weights a total of 100 grams/3.5 ounces.

Body Wave :

Extensions 12” through 28” in length

Natural Straight :

Extensions 12” through 26” in length

Island Curl :

Extensions 12” through 24” in length

 

Body Wave, Island Curl, & Natural Straight Lace Closures:

Closures 12” through 16” in length

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With proper care should last you lots of months. Here are a few must read tips to help you along the way.

  1. Always brush your hair before going to bed.  Always use a wide tooth brush or detangling comb and gently brush the hair while holding it down with your other hand to prevent unnecessary tension and pulling.
  2. Before shampooing your hair, always detangle it.  Always wash your hair gently in a downward motion using your fingers.  Do not scrub or bunch hair together as this will cause the cuticles to open up and rub against each other which would then cause tangling.
  3. Always condition your hair with a moisturizing, sulfate free, conditioner.  This alone will make a huge difference.
  4. Every 4 times or so you wash your hair, add one tablespoon of apple cider vinegar to your shampoo and water mix.  Apple cider vinegar will clarify it, add shine, and remove build up from your hair.
  5. You can also condition wash your virgin hair, this means skipping the shampoo and using your conditioner just like you would your shampoo.
  6. If possible, be patient with your virgin hair and let it air dry after washing it.
  7. Apply a small amount of coconut oil 2 to 3 times per week as required.
  8. Avoid alcohol based products for your hair as alcohol is very drying to hair.
  9. Moisturize your hair as needed with high quality leave in moisturizers and conditioners.
  10. Last but not least, our virgin weave extensions are very high quality, very little product is needed.  Do not weight down your hair by using too much unnecessary products.

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